The Agylia LMS supports both deleting users and deactivating users. While these two options have similarities, they also have important differences.
How does a user become deactivated or deleted?
A user can be deactivated for one of two reasons, firstly they may be deactivated because they have entered their password incorrectly too many times. In this instance the system will automatically deactivate the user. Secondly, a user may be deactivated because an administrator has deactivated them by using the administration portal. A user is only deleted if an administrator deleted them by using the administration portal.
What can a deactivated user do?
A deactivated user cannot access the LMS, but administrators can continue to access reporting data for deactivated users. A deactivated user can be restored to active status and then continue to use the LMS.
What can a deleted user do?
A deleted user cannot access the LMS. Reporting data may not retained (typically some data is retained while your contract remains active, but we cannot guarantee this), and as a result administrators cannot produce reports that include deleted users.
How do I restore a deactivated user?
A deactivated user can be restored to active status by an administrator using the users profile page in the administration portal.
How do I restore a deleted user?
A deleted user cannot be recovered (creating a new user with the same username will not enable access to a previously deleted user account). In some circumstances it may be possible for the support team to retrieve information for a deleted user account, however this cannot be guaranteed. If you require data recovery for a deleted user please contact support as soon as possible (the sooner we receive the request the greater the chances of data recovery). Please note that in most circumstances data recovery for deleted users is not included in our standard support offering and so will incur a charge. Please contact your account manager for further information on the costs for this type of data recovery.