29-09-2017 12:57: [Resolved] We believe the issue is now resolved and services restored. Apologies for the inevitable inconvenience caused. During our post mortem exercise following this event, we will aim to identify and implement better mitigations to guard against potential future DNS provider related issues.
29-09-2017 11:10: [Update] EU sites are starting to come back online. US sites have patchy availability as DNS propagation continues.
29-09-2017 10:44: [Update] We have completed the work to bypass our primary DNS provider, but updates are still propagating. Access to the system may sporadic during this process. We will post a further update when we have further information.
29-09-2017 09:12: [Update] DNS issues continue. We are working on bypassing our primary DNS provider, but updates will take some time to propagate. We will continue to post updates this morning.
29-09-2017 07:14: [Initial report] We are currently experience a problem with our DNS provider meaning that web learner portals and certain back-end services are currently unavailable. We apologise for the inconvenience and will continue to post updates here to keep you informed.