INFO: Preferably the user will update their own email address. If the user struggles to change their email address, you can use the admin steps to change the email address for them.
User change email address:
1. SCRIPT: I can guide you through the process to change your email
To start, please login to the Luminosity LMS.
2. On the home page, in the top right corner, click your name, and then click
3. In the Profile window, in the EMAIL ADDRESS box, erase the old email
address and type the new one, and then click Save.
4. In the Profile box, note the Your profile has been updated successfully
message, and then click Close.
Admin change users email address:
1. SCRIPT: I am able to change your email address for you, can I take your
full name please? I will just search for your account on the system.
2. ACTION: Logon to the Luminosity LMS.
3. In the admin pane, in the NAVIGATION section, click Users.
4. In the users pane, in the Search box, type the users full name, and then
click the magnifying glass icon.
5. In the results pane, click the users full name. If there are multiple results
then you can use other criteria in the Search box to identify the correct
e.g. you could use the user’s email address as a search criteria.
6. In the PROFILE section, in the EMAIL ADDRESS box, clear the existing
7. SCRIPT: Can you tell me the new email address you wish to use?
8. ACTION: Type the users email address into the box, and then click Save.
9. SCRIPT: Your account has been updated with the new email address as