Content: The course I’m running is reporting an error. What should I do?

     1. SCRIPT: Please can you provide me with the following information:

          a. What is your username?

          b. What browser did you run the course in?  (Internet Explorer, Google
              Chrome, Mozilla Firefox)

          c. On what page did the error show?

          d. Are you able to generate the error every time to you run the course?

          e. If yes to the answer above, are you able to take a screenshot of the error.

          f. Email the screenshot to provide your contact details.

     2. ACTION: Escalate to the content owner.