LMS: On clicking the LMS link why am I getting an “Account unauthorised. Contact your system administrator” message?

     1. SCRIPT: That message normally indicates that you do not have an account
         on the platform. 

     2. ACTION: If the user is a new member of staff or a new user:

          a. SCRIPT: As you are a new user, it may take some time before your
              account is active. This is normal and not a cause for concern. Please try to
              access the account in 24 hours’ time and contact us again if you are still
              having problems. 

     3. ACTION: If the user is not new to the system:

          a. Escalate to system administrator/CM Group. 

          b. SCRIPT: I have raised a support ticket and escalated this to second line
              support. I will get back to you when I have further information.