18-01-2018 (Resolved) Problems accessing the LMS

18-01-2018 15:30: [Resolved] We have had no reports of problems since the service was restored. We will continue to monitor the situation.

18-01-2018 15:20: [Monitoring] All services are now restored. We are continuing to monitor the situation and will be conducting an internal analysis to reduce the risk of a future incident of this nature.

18-01-2018 15:12: [Update] We have resolved the issue with our hosting partner. We are restoring our services and currently expect all services to be restored within the next 30 minutes.

18-01-2018 14:37: [Update] We are still continuing to experience problems accessing the LMS and cannot yet provide a resolution time.

18-01-2018 12:00: [Update] We are continuing to experience problems accessing the LMS. The issue has been escalated with our hosting partner and they are working with us to resolve this at their highest priority level. We are continuing to work to resolve this issue as soon as possible and apologise for the continued interruption.

18-01-2018 10:09: [Update] We are continuing to work with our hosting provider to restore service and apologies for this interruption. We have identified the start time for this interruption as 8.54AM (UK time). If you experienced any problems prior to 8.54 please report them to the support team. Problems after this time are likely to be related to the ongoing service interruption.

18-01-2018 09:22: [Update] We have traced the cause of this outage to a problem with one of our hosting providers. We are working with our hosting provider to restore service as soon as possible

18-01-2018 09:03: [Initial report] We are currently investigating reports of problems accessing the LMS.