12-12-2018 09:29: [Resolved] After extended monitoring we are confident that the system is working normally. We are investigating the root cause of this issue and will be making updates to the service in the future to reduce the risk of recurrence.
11-12-2018 09:22: [Monitoring] Our team have applied a fix and our logs indicate that the issue is resolved. We will continue to monitor closely.
11-12-2018 09:07: [Update] We are seeing some errors in our logs that indicate that this is causing some limited ongoing issues and are investigating.
10-12-2018 18:06: [Resolved] We have seen no further instances of this issue.
10-12-2018 16:50: [Monitoring] The error has been traced to a network error with one of our hosting providers which has now bee resolved. We are continuing to monitor the situation closely but our logs indicate that activity levels are normalising.
10-12-2018 16:30: [Initial report] We are investigating problems loading courses and content for customers hosted in the EU region. Users may see a 502 Bad Gateway error message.