06-03-2019 17:00: [Resolved] Our logs indicate that the system is now stable. Please contact support if you are continuing to experience problems.
06-03-2019 16:04: [Monitoring] Our operations team have made a change to resolve the performance issues and are now closely monitoring the system to ensure that the system remains stable.
06-03-2019 15:20: [Update] We are seeing further problems with the system and continuing to investigate. Currently pages are loading, but are taking longer than normal to load.
06-03-2019 11:58: [Monitoring] We have been able to identify the cause of the issue and access to the system is now restored. We will be closely monitoring to ensure that the system remains stable. Our development team are reviewing the details of this service interruption to identify any changes that we can make to reduce the risk of recurrence. We apologise for any inconvenience this caused.
06-03-2019 11:39: [Initial report] We are aware of problems accessing the administration portals for customers hosted int he EU region. This issue will also be impacting learners attempting to view their catalogue in learner portals or in a mobile app. We are working to identify the cause of this issue and will provide an update as soon as we have further information.