07-10-2019 (Resolved) Problems accessing the system [EU]

07-10-2019 13:00: [Resolved] We are not seeing any further issues. Please contact support if you are continuing to experience problems with the system.

07-10-2019 11:43: [Monitoring] Interactive access is now restored. Some background tasks are currently delayed, but these are being processed. The system is expected to fully recover automatically within 30 minutes.

07-10-2019 11:32: [Update] We are continuing to investigate this issue. Our logs indicate that the number of failures is falling as our operation team apply mitigations. We will provide a further update as soon as possible.

07-10-2019 11:12 [Initial Report] We are aware of problems accessing the administration portals for customers hosted in the EU region. This issue will also be impacting learners attempting to view their catalogue in learner portals or in a mobile app. We are working to identify the cause of this issue and will provide an update as soon as we have further information.