01-10-2020 09:01: [Resolved] Our logs inidicate that the fixed applied have resolved this issue. We apologise for any inconvenience caused.
29-09-2020 16:28: [Monitoring] Issues with the platform seem to have settled, we are continuing to monitor
29-09-2020 13:03: [Update] We are seeing further issues accessing the system and are continuing to investigate.
29-09-2020 11:30: [Monitoring] Our DevOps team have applied a resolution to this problem and our tests and logs indicate that the system is now operating normally. We will continue to monitor for the next few hours
29-09-2020 10:30: [Update] We have identified that this issue is limited to customers hosted in our EU infrastructure. Customers hosted in our US infrastructure are asked to contact support as normal if they are experiencing any problems.
29-09-2020 09:03: [Initial report] We are aware of an issue that is causing pages to load or logins to fail intermittently. We are looking into this as our highest priority and will provide an update as soon as possible.