Planned Service Interruption - Hosting Infrastructure Updates

As part of our ongoing product development, Agylia will be performing essential maintenance updates to our database infrastructure, in both the EU and US regions.

Our US infrastructure, will be updated on Thursday, 29^th October, during UK business hours. Our EU infrastructure will be updated between 9am and 11am on on Saturday, 31^st October.

Whilst these updates are taking place, some aspects of the platform will not be available to users, as follows:

• In the Learner Portal:
  • The Team leader dashboard will not be available
• In the Administration Portal:
  • Administrators (Global administrators and users with a Reporter role) will not be able to run new reports or view existing reports
  • Any scheduled reports due to run during the updates, will be delayed and will run once the updates are complete
  • Scheduled learner certification renewal reminders, due to be sent during the updates, will be sent once the updates are complete

Note that no data will be lost during the updates.

If you have any questions regarding these updates, please contact your support team.