23-10-2020 14:30: [Resolved] The issues was identified, a resolution implemented, and this was released at 12:15. We have been monitoring the system since that time and can confirm that the issue is fully resolved. We apologise for any inconvenience caused.
23-10-2020 09:45: [Initial report] We are aware of an issue where new users are not appearing on the system immediately. We are investigating and will provide an update as soon as possible.