30-09-2021 (Resolved) Problems accessing learner portals

01-10-2021 17:38: [Resolved] All issues related to accessing learner portals are now resolved. If you continue to experience problems, in the first instance please perform a full reload of the portal (CTRL+F5 in most browsers on a Windows machine), and if this does not resolve the issue please raise a support ticket. We apologise for any inconvenience caused during this service interruption.

30-09-2021 09:40: [Monitoring] DevOps have resolved the issue for all customers, we are continuing to monitor the situation.

30-09-2021 08:05: [Update] Our DevOps team have resolved this issue for most customers. We have identified a very small number of customers still impacted by this. We are working to resolve this now, however we ask that if you are continuing to experience problem, please raise a support ticket so that we can verify if you are included in this small set of users, or if you are facing an unrelated issue.

30-09-2021 07:20: [Update] We have identified the scope of this issue. This issue only impacts customers accessing learner portals by using Single Sign On (SSO), and whose data is hosted in our EU environment. Our DevOps team are working to identify the cause and to restore service.

30-09-2021 06:18: [Initial report] We are aware of an issue preventing users from logging in to learner portals. We are investigating the scope and cause of this issue.