10-11-2021 (Resolved) Intermittent platform access issues

12-11-2021 09:00: [Resolved] We have seen no further issues and this issue is now resolved. Please contact support if you see any further issues. We apologise for any inconvenience that this caused.

11-11-2021 10:51: [Monitoring] Our DevOps team have made some DNS changes to help mitigate these issues. We are now monitoring the platform to confirm that there are no further problems.

11-11-2021 09:04: [Update] Intermittent SSO sign in issues are still persisting this morning, this is currently being investigated

10-11-2021 18:20: [Monitoring] The intermittent SSO access to the LMS has been resolved, and we we are now monitoring the platform to confirm there are no further problems.

10-11-2021 16:30: [Initial report] Customers are experiencing intermittent issues with accessing the LMS learner portals logging in with single sign on. This is currently only affecting portals within the EU region