03-03-2022 (Resolved) Problems accessing learner portals in US environment

07-03-2022 08:33: [Resolved] We have seen no further issues and this issue is now resolved. Please contact support if you see any further issues.

04-03-2022 10:55: [Monitoring] The DevOps team have resolved these issues, we will continue to monitor the situation for the next few hours.

03-03-2022 20:58: [Update] We have validated that access to administration portals remain accessible and we are not aware of any degradation to the administration experience caused by this issue. If you experience any problems accessing or using your administration portal please raise a support ticket.

03-03-2022 20:49: [Update] We have validated that this is only impacting customers in our US region. If you are experiencing issues, and your service is hosted in the EU please raise a support ticket as this is not likely to be related to this issue.

03-03-2022 20:47: [Initial report] We are aware of a problem preventing users of customers hosted in our US environment from accessing learner portals. We are currently investigating the cause of this interruption and apologise for any inconvenience this is causing.