Support Scripts for First Line Support Agents
Content
- Content: I was half way through a course when I closed my browser. When I restart the course, why am I taken back to the beginning?
- Content: The course I’m running is reporting an error. What should I do?
- Content: Why can’t I revisit a course I previously completed?
- Content: Why isn’t the course I’m running displaying correctly in my browser?
- Content: Why isn’t the course I’m running displaying correctly on my tablet | phone?
LMS
- LMS: How can I change my email address?
- LMS: How do I change my password?
- LMS: How do I unlock my account?
- LMS: I have problems when I try to login, how do I solve this?
- LMS: I’ve forgotten my password, how do I reset it?
- LMS: I’ve forgotten my username, what is it?
App
- App: Can I delete content stored locally in the App to reduce the amount of storage space used by the App?
- App: How can I change my email address?
- App: How do I change my password?
- App: How do I delete content from my device?
- App: How do I install the Android app?
- App: How do I install the iOS App?