LMS Service Status

Service Interruptions

• 31-03-2022 (Resolved) Planned Service Interruption - Data Migration
• 28-03-2022 (Resolved) System degradation in EU infrastructure
• 14-03-2022 (Resolved) Platform access issues
• 03-03-2022 (Resolved) Problems accessing learner portals in US environment
• 24-02-2022 (Resolved) Performance degradation - CPD records
• 15-02-2022 (Resolved) Thumbnails Missing

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Known Issues

• HTTP links in Apps do not work
• Derestricted User Administrators - Able to make modifications beyond scope
• Display Type Property Not Honoured
• In some circumstances curricula fail to complete as expected
• Blank / White Screen when accessing the Learner Portal
• Registration/Email verification emails not being sent

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Resolved Issues

• Event session seat numbers
• Session time zones displayed inconsistently (V3.5)
• Event session reminder emails are being sent to users who are not enrolled
• Curriculum/Courses Enrolment page causes error page (V3.5 and V4)
• Session time zones displayed inconsistently (V4)

Planned Service Upgrades

• Planned Service Interruption - Data Migration
• Planned Service Interruption - User Store Upgrade
• Planned Service Interruption - Hosting Infrastructure Updates
• Content Delivery Enhancements (domain whitelist updates required)
• Planned downtime for Discourse discussion forum sites w/c 8th June 2020
• 24-02-2020 16:00 - 20:00 (UTC) - LMS Release

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