LMS Service Status

Service Interruptions

• 29-07-2021 (Resolved) Advanced notice of planned service interruption
• 20-05-2021 (Resolved) Intermittent platform access issues
• 20-04-2021 (Resolved) Intermittent SSO access for some customers
• 22-02-2021 (Resolved) Performance degradation
• 15-12-2020 (Resolved) Error loading content
• 23-10-2020 (Resolved) Intermittent user creation issues

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Known Issues

• HTTP links in Apps do not work
• In some circumstances curricula fail to complete as expected
• Blank / White Screen when accessing the Learner Portal
• Registration/Email verification emails not being sent
• Catalogue export summary can crash admin portals
• Content attachments are not displayed in the new learner portal

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Resolved Issues

• Event session seat numbers
• Session time zones displayed inconsistently (V3.5)
• Event session reminder emails are being sent to users who are not enrolled
• Curriculum/Courses Enrolment page causes error page (V3.5 and V4)
• Session time zones displayed inconsistently (V4)

Planned Service Upgrades

• Planned Service Interruption - User Store Upgrade
• Planned Service Interruption - Hosting Infrastructure Updates
• Content Delivery Enhancements (domain whitelist updates required)
• Planned downtime for Discourse discussion forum sites w/c 8th June 2020
• 24-02-2020 16:00 - 20:00 (UTC) - LMS Release
• 06-09-2018 20:00 - 21:00 (UTC) - Database Update

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