LMS Service Status

Service Interruptions

• 17-04-2020 (Resolved) Unable to launch content
• 01-04-2020 (Resolved) Errors accessing the system
• 30-03-2020 (Resolved) Errors accessing the system
• 15-01-2020 (Resolved) Users unable to login to learner portals
• 25-11-2019 (Resolved) Errors uploading content
• 07-10-2019 (Resolved) Problems accessing the system [EU]

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Known Issues

• HTTP links in Apps do not work
• In some circumstances curricula fail to complete as expected
• Blank / White Screen when accessing the Learner Portal
• Registration/Email verification emails not being sent
• Catalogue export summary can crash admin portals
• Content attachments are not displayed in the new learner portal

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Resolved Issues

• Event session seat numbers
• Session time zones displayed inconsistently (V3.5)
• Event session reminder emails are being sent to users who are not enrolled
• Curriculum/Courses Enrolment page causes error page (V3.5 and V4)
• Session time zones displayed inconsistently (V4)

Planned Service Upgrades

• Planned downtime for Discourse discussion forum sites w/c 8th June 2020
• 24-02-2020 16:00 - 20:00 (UTC) - LMS Release
• 06-09-2018 20:00 - 21:00 (UTC) - Database Update
• 21-02-2016 08:00 - 12:00 (UTC) - Essential Maintenance
• 20-08-2015 22:00 - 00:00 (UTC) - Essential Maintenance
• 08-08-2015 07:00 - 08:00 (UTC) - Scheduled Maintenance Update

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