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  1. Agylia Support
  2. LMS Service Status

LMS Service Status

Service Interruptions

  • 22-02-2021 (Resolved) Performance degradation
  • 15-12-2020 (Resolved) Error loading content
  • 23-10-2020 (Resolved) Intermittent user creation issues
  • 29-09-2020 (Resolved) Intermittent access issues and page load failures
  • 25-09-2020 (Resolved) Intermittent access issues and page load failures
  • 23-09-2020 (Resolved) System unavailable in EU
See all 82 articles

Known Issues

  • HTTP links in Apps do not work
  • In some circumstances curricula fail to complete as expected
  • Blank / White Screen when accessing the Learner Portal
  • Registration/Email verification emails not being sent
  • Catalogue export summary can crash admin portals
  • Content attachments are not displayed in the new learner portal
See all 7 articles

Resolved Issues

  • Event session seat numbers
  • Session time zones displayed inconsistently (V3.5)
  • Event session reminder emails are being sent to users who are not enrolled
  • Curriculum/Courses Enrolment page causes error page (V3.5 and V4)
  • Session time zones displayed inconsistently (V4)

Planned Service Upgrades

  • Planned Service Interruption - Hosting Infrastructure Updates
  • Content Delivery Enhancements (domain whitelist updates required)
  • Planned downtime for Discourse discussion forum sites w/c 8th June 2020
  • 24-02-2020 16:00 - 20:00 (UTC) - LMS Release
  • 06-09-2018 20:00 - 21:00 (UTC) - Database Update
  • 21-02-2016 08:00 - 12:00 (UTC) - Essential Maintenance
See all 9 articles

Our contact details

UK Head Office

  • support@agylia.com
  • Tortworth House, Wotton-under-Edge, Gloucestershire, GL12 8HQ

US Office

  • support@agylia.com
  • PO Box 7268, Bellevue, Washington, 98008

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